CUSTOMER SERVICE Hours: Monday through Friday 8:30 a.m. - 5:00 p.m. (EST). Our customer service staff is well trained and ready to assist you.
ORDERING: To order by phone, call (704) 289-5600 or call our Toll Free number at (888) 827-9160 or you may fax your order to (704) 283-0306. Faxed orders will not be confirmed by phone, please make sure we have your email address to ensure you receive an order confirmation. Please email orders to firstname.lastname@example.org.
MINIMUMS: No minimums are required.
SHIPPING: F.O.B. Monroe, North Carolina. All shipments will be made via UPS unless otherwise specified. Pine Island will accommodate same-day shipping for priority orders confirmed by Customer Service before 3:45 pm (EST). All orders not instantly approved for Net 30, require credit card for same day shipping.
PRICES: Prices are subject to change without notice.
INTERNATIONAL SHIPMENT: Applicable duty charges are to be paid by recipient. All fund in US dollars.
THIRD PARTY SHIPPING: Pine Island will not be responsible for discrepancies on orders received by parties other than the invoiced customer.
SAMPLES/CATALOGS: Samples and Catalogs are available upon request. There will be a charge for samples.
COMPUTERIZED GRAPHICS: Pine Island offers .tif files and .jpeg files to its customers for customer use. You may also download images of our styles from our website at www.pineislandsportswear.com.
RETURNS: Returns must receive prior authorization and be made within 30 days of shipment. Each return must a have a Pine Island Return Authorization Number and can be subject to a 15% restocking charge. No merchandise returns are allowed after garments have been decorated or have been washed.
SPECIAL REQUEST/PRIVATE LABELING: Whether you want an American made product or one produced offshore, Pine Island can manufacture to “your” specifications or design a unique style for you at any price point. Or if you prefer, we offer private labeling on all orders. Please call for details.
TERMS: Net 30 to qualified accounts. For New or non-qualified accounts, credit card, or C.O.D. with certified check or money order are required. No company checks will be accepted with C.O.D’s. We accept, MasterCard, Visa, and American Express.
OTHER LABELS: Check out Everyday Life….www.everydaylifeshirts.com and Pine Island Tie Dye’s